We are passionate about our professional services, however, in the unfortunate event you have a complaint we will deal with this swiftly.
We will listen to your complaint and aim to settle the dispute within 5 working days. Naturally, depending on the circumstances on occasion may take longer.
Telephone - 07388 125 207
E-mail - email@example.com
Post - 27 Old Gloucester Street, Camden, London, WC1N 3AX
As soon as you become aware of something that you feel went wrong, please notify us at the earliest opportunity, by any of the means above. We will endeavour to resolve your complaint.
If after our initial discussion, you remain dissatisfied with the proposed resolution, you can escalate your concerns to a Director.
If you are a micro business and your complaint relates to the energy services we offer, you may be entitled to escalate the complaint to the Energy Ombudsman Services. You may use their services, if eligible, if we are unable to resolve your initial complaint and an 8-week period has passed since the original complaint or you are unhappy with our final response to your complaint, sometimes referred to as a 'deadlock letter.' Their services are free for you to use, and you may contact them HERE, and or by phone, email, and post.
Name: Energy Ombudsman
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post: Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF
Copyright © 2023 HENOC LTD - All Rights Reserved. HENOC LTD is registered in England & Wales. Registered Office Address; 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Registered Number 11414478. ICO (Information Commissioner's Office) registration number ZB328786. Energy Ombudsman registration number C35HENO01