HENOC service
Tenant & Submeter Recharge
Automated tenant billing, submeter reconciliation and loss-factor calculations for commercial landlords and managing agents.
Multi-let commercial properties create a billing headache: landlord supply agreements, tenant submeters, common-area consumption, and the inevitable disputes over who pays for what. HENOC builds a clear, defensible recharge process that starts with accurate meter data, applies the correct loss factors and standing-charge allocations, and produces tenant invoices your finance team can stand behind.
Submeter reconciliation
We collect and validate submeter reads against the landlord master meter, flagging unexplained gaps, faulty meters or unauthorised consumption before they become disputes.
Loss-factor calculations
Common areas, landlord supplies and distribution losses are allocated using a transparent methodology agreed upfront with lease documentation.
Automated tenant billing
Regular billing runs with itemised charges — unit rate, standing charge, CCL and VAT — so tenants see exactly what they are paying for.
Dispute support
We provide the meter evidence, calculations and contract references needed to resolve tenant queries quickly and protect your relationship.
Who it's for
Commercial landlords, property managers, managing agents and multi-let estates with separate tenant supplies or recoverable energy costs.
Outcome
A fully documented recharge process that reduces billing disputes, improves cash collection and gives you confidence every invoice is recoverable.
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