The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
If you wish to contact Henoc Ltd please email firstname.lastname@example.org or call 07388 125 207
WHAT DATA DO WE COLLECT?
Henoc Ltd collects the following data when you submit an enquiry form:
• Email Address
• IP Address
You may submit additional information in an enquiry form, this will be treated in the same way as all other personal data.
HOW DO WE COLLECT DATA?
We collect data using cookies and through enquiry forms on the website.
HOW DO WE USE DATA?
The data provided by you in an enquiry form is used to initiate contact between yourself and Henoc Ltd. We will use the information provided to contact you and evaluate whether there is opportunity to provide services to you and your business. Cookies are used to optimise and personalise users online experience.
The following cookies are in use on this website –
• GA – Used to distinguish users
• GAT – Used to distinguish users
• GID – Used to throttle requests
We will process and use information given to us through enquiry forms in order to contact you in relation to Henoc Ltd and our services. We also use an EMS provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign. Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, otherwise contact the EMS provider. Our EMS provider is; Godaddy.com, We hold the following information about you within our EMS system; Email address I.P address Subscription time & date
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
DISCLOSURES OF PERSONAL INFORMATION
Data can only be accessed by Henoc Ltd and those who we have contracted to carry out online support services. We will not share your information with third parties other than for the purpose of providing our services, such as passing information to energy providers and or other TPI's (Third Party Intermediaries) in order to complete your energy switch/transfer of provider. We do not provide personal data in relation to any other means, than to provide our services and marketing communications via EMS, our EMS service provider is Godaddy.com
All data is held on secure servers.
The data subjects (i.e. you) have rights around their personal data. These are:
• The right of access all data held
• The right to correct data (rectification)
• The right to be forgotten
• The right to restrict processing
• The right to object to processing
• The right not to be profiled
• The right to withdraw their consent
• The right to transmit their data to another controller (portability)
• The right to complain to the Information Commissioner’s Office
If you would like to enact your rights, this can be done by contacting Henoc Ltd via email at email@example.com stating what you would like Henoc Ltd to enact.
We will hold personal data for no more than seven years, unless you exercise your right to be forgotten.
Copyright © 2023 HENOC LTD - All Rights Reserved. HENOC LTD is registered in England & Wales. Registered Office Address; 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Registered Number 11414478. ICO (Information Commissioner's Office) registration number ZB328786. Energy Ombudsman registration number C35HENO01